Sr Technical Trainer

PURPOSE AND SCOPE:

Reviews, critiques and delivers technical training curriculum for training.

Works directly with the manufacturer to assure training information is current and correct.

Collaborates with cross-divisional team subject matter experts (SME’s) to ensure classes reflect current training requirements of all applicable devices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Acts as a subject matter expert in all aspects of FME equipment training including material and lesson plans, train the trainer training, scheduling and ongoing in-service training.

· Assures that all training material is current, and content is compliant with standards established by the manufacturer.

· Assists in scheduling and utilizing qualified Technical trainers, assuring that material used by trainers are compliant with current standards, and continuing education/recertification of trainers are completed.

· Develop, implement and maintain technical training schedules within the assigned function(s) to ensure all necessary employees are appropriately trained to install, test, calibrate, maintain and/or troubleshoot all applicable devices as appropriate to role and in compliance with company policies and procedures

· Records, distributes, and maintains records of all applicable training documents in a timely and accurate manner to include but not limited to training materials, records of training, and certificates of training.

· Supports the verification and/or validation of technical procedures, computer systems, and equipment as required.

· Collaborates with customers to assure that training requirements are fulfilled in a timely and accurate manner.

· Supports Fresenius Medical Care installation and quality assurance initiatives by cross training on roles and responsibilities, and assuming tasks for those roles as needed.

· Supports the incorporation of policies and procedures developed by Fresenius Medical Care.

· Recommends updates and changes to Technical policies and procedures as appropriate.

· Ensures education of the appropriate personnel regarding the integrity and safety of FME equipment.

· Utilizes expertise and current knowledge regarding new equipment and best practices, to provide recommendations to the customer regarding the development of new technical training tools and cost saving programs ensuring the training programs contribute to and meet the customers long term and short-term goals and objectives.

· Participates in employee satisfaction and recognition programs.

· Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

· Develops and maintains effective relationships through effective and timely communication.

· Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Networks with senior intern...