Housing Concierge

Supported Housing Concierge 

Pay £12.60 per hour (salary £24,638 pa [pro rata]), and great benefits including Health Cash Plan

Permanent, Part time (22.5 hpw)

Cramlington, Northumberland – across local services

Home, a place where you belong

We’re looking for new Supported Housing Concierges to join our growing teams.

Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs.

Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you’ll do


* If you want a quiet and calm (night) security job, then this is not the job for you!


* There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.


* The first line of support for our customers when our wider team or their own support network aren’t around to help!


* You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


* Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


* Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Why join us

Join a team that cares about you as much as the customers we support.

From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you.

Be part of one of the UK’s top 10 Great Places to Work!

You bring


* Calm under pressure with great communication skills


* You get a kick out of supporting the most vulnerable in society (maybe you have worked in public service, or the military).

You know what’s required to look after the public and our customers too.


* You’re sociable and interested in people and their stories and like getting to know people.

You use your people insights and keen eye for detail to spot changes in behaviour.


* You recognise when things are about to go wrong and are confident intervening in a sensitive way. 


* A team player with the confidence to work alone.

Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.

We cannot offer a CoS for this role.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work 

The practical bits


* Travel between our sites


* Working a 2-week rolling rota  


* Although you’ll lone work, we do get together regularly [in the daytime] for training and team meetings.


* Able to use technology to monitor CCTV, update records and support with H&S compliance. 


* You’ll need an Enhanced DBS check done ...