Technical Training Advisor - Express Scripts - Hybrid

The Technical Training Advisor works collaboratively with internal business partners and external

clients to assess needs, coordinate, design, develop, deliver, and facilitate interactive learning solutions

through a variety of mediums in support of the overall strategy and goals of the Technical Training

Team.

Learning interactions will focus on competencies such as systems navigation, technical

capabilities and high-level interpretation of system data.

This position plays a key role in project

managing, developing, deploying and supporting strategic training initiatives and product

enhancements throughout multiple organizations, including Sales, Sales Enablement, Account

Management and client audience groups.

This position works with a variety of stakeholders, including

internal/external leadership to understand needs, develop appropriate learning initiatives, drive

learning strategies and report results to key stakeholders.

Scope of Job

•Use multiple tools and methodologies to produce user content for a variety of audiences.

•Lead cross-functional business areas on large-scale projects in the development of end-user training assets

that accurately and effectively reflects the system/process.

•Project manage the production of and alignment between controlled documentation, training and

communication on large system implementations.

•Support the quality review process, providing input into the coaching and calibration of learning resources.

• Build and maintain effective partnerships with internal business partners and external clients through needs

assessments and discussions to proactively identify issues that impact systems training needs from both a

competency and knowledge base.

Requirements

•High school diploma or equivalent required.

•Bachelor's degree in Organizational Development, Training, Business Administration or related field preferred.

•Master's degree in Organization Development, Instructional Design or related field a plus.

•Minimum of five plus years of Training & Organization Development required.

•Systems Knowledge (Benefit Explorer, CSP, Evernorth Control Center, Trend Central) preferred but not

required.

•E-learning design and authoring tools (Articulate Storyline, Camtasia) preferred but not required.

•Excellent verbal, written, organizational, and analytical skills required.

• Excellent Project management experience required.

• Advanced interviewing and listening skills to gather necessary content from multiple resources a plus.

•Team player, able to thrive in a fast-paced, competitive environment and willing to contribute when help is

needed outside of primary job responsibilities preferred.

•Excellent communication skills, curiosity and attention to detail are required.

•Ability to learn quickly, solve problems and make decisions with minimal supervision required.

•Organized and flexible with the ability to prioritize and work under time constrain...