Customer Service Representative - Healthcare (Part-time)

[1] Youtube Video Customer Service Representative - Healthcare (Part-time) Location: On-site in Phoenix, AZ Starting Pay: $17.42/hr plus $750 new hire bonus and up to $1,800+ in other potential bonuses!

* Schedule: Limited-Service Part-Time positions available Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts have a 10% shift differential for hours worked between 7 p.m.

and 5 a.m.

Help People Navigate Healthcare with Confidence Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits.

Comprehensive paid training is provided to prepare you fully for the role.

Pay and Benefits  At Maximus, we believe in the power of teamwork and mutual success.

Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.  - Competitive Compensation: o Base rate $17.42hr.

+ 10% shift differential for evening shifts o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

* - Work/Life Balance Support: Flexible scheduling options! - Future Planning: 401k with company match - Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays - Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs - Professional Development Opportunities: A supportive environment with career development and promotional opportunities - Meaningful Work with Impact: No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details  References Visible links 1.

https://youtu.be/P8HFXTUXy1A
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phon...