Customer Service Representative – Healthcare

[1] Youtube Video Location: On-site in Phoenix, AZ Starting Pay: $17.42/hr.

plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!

* Schedule: Limited-Service Full-Time positions available Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts have a 10% shift differential for hours worked between 7 p.m.

and 5 a.m.

Help People Navigate Healthcare with Confidence Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits.

Comprehensive paid training is provided to prepare you fully for the role.

Pay & Benefits We offer a robust compensation and benefits package designed to support you: - Competitive Compensation: o $17.42/hr base pay + 10% shift differential o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

* - Comprehensive Insurance Coverage: Company-paid medical coverage - Tuition Reimbursement: Invest in your ongoing education and development - Future Planning: 401(k) with company match - Paid Time Off Package: Paid time off, sick leave & 11 paid holidays - Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs - Work/Life Balance Support: Flexible schedules that meet your lifestyle - Career Growth: A supportive environment with career development and promotional opportunities - Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details References Visible links 1.

https://youtu.be/P8HFXTUXy1A?rel=0
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls a...