Sales Supervisor (Pavilion Store)

Major Responsibilities:


* Assist and report to Assistant Store Manager to manage and oversee the daily store operations.


* Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships


* Identifies and handle client enquiries, concerns and complaints


* Ensure store presentation is consistent with our brand image


* Supervise general housekeeping and cleaning duties including performing such duties, if necessary


* Coordinates with the team on the execution of sales plans and store events


* Manage and motivate staff to achieve sales targets established


* Ensure proper security measures are enforced


* Monitor and assist sales staff development by providing on-the-job training, product training, etc


* Communicate timely with both internal and external parties, which include emails, text messages and phone calls


* Be a mentor to assist sales staff and guide them where required


* Always maintain high standard of personal grooming and professional conduct


* Perform any other duties that may be assigned from time to time by the Store Manager, Assistant Store Manager and/or Operations Team

Requirements & Capabilities:


* Passion in retail industry


* At least 2 years in supervisory role


* Tech savvy and good with IT/digital technology


* Hands on knowledge in MS Office


* Good team player, pleasant, service oriented and self-motivated


* Strong team building, interpersonal and communication skills


* Fluent n English