Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
032468 Customer Service Representative (Open)

Job Description:

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.

OUR VISION:

Being the best customer service company in the world.

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW: Onsite Monday - Friday, 7:00 AM - 4:00 PM

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

 Works mostly independently.

 Second-level escalation of customer problems and needs, which most likely require deviation from standard screens, scripts, and procedures.

 May also be assigned to more complex and/or important products, services, and promotions.

 

Key Responsibilities


* Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.


* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


* Trains new Customer Service Coordinators.


* Performs other duties as assigned.

Education and Experience


* Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills


* Exceptional skills in verbal and written communications.


* In-depth knowledge of product.


* Proficient computer skills with the ability to learn new software.


* Solid knowledge of basic office equipment (i.e.

copiers, fax machines, calculators, etc.).


* Excellent organization and data entry skills.


* Good attention to detail.


* Self-starter that can work with minimal supervision.

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Compensation Range:

The pay range for this position is $23.80 - $40.53.

Typically, a competitive wage for ...