Operations Specialist II- File Room

If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you.

With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Specialist II- File Intake, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank.

The File-Intake team within Loan Administration is a critical step before new mortgages can be processed in the next phases and your attention to detail and focus is crucial to maintaining the momentum required to keep mortgage production moving and helps uphold our end to taking care of our customers.

Job responsibilities


* Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence


* Create and maintain loan files


* Work with the underwriting department


* Provide coverage for any of the support roles as dictated by absences or volume fluctuations


* Monitor and update various system records and credit website


* Communicate with external agents and internal colleagues to resolve issues and discrepancies


* Perform additional duties as assigned

Required qualifications, capabilities, and skills


* Possess strong attention to detail and excellent problem-solving skills


* Ability to work in a fast-paced environment


* Basic office and computer skills


* Excellent written and verbal communication skills


* Ability to work independently or as part of a team

Preferred qualifications, capabilities, and skills


* Customer service experience


* High school diploma or equivalent

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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