Guest Service Manager

We are looking for a Guest Services Manager to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant.

As Glasgow’s only 5

* Hotel, our team are focussed on providing our guests with 5

* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre. 

As a Guest Services Manager, we will support you to: 


* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!


* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!


* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Our Guest Services Manager’s main duties and responsibilities will be…


* Supporting the Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)


* Managing the arrival and departure of VIP guests and group bookings 


* Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectation


* Ensuring all Team Members have completed relevant training and are confident with all aspects of their role 


* Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed 

So, we are looking for someone who has…


* Availability to work a variety of shift patterns including days, evenings and there will be occasions whereby you will be expected to cover GSM Nights Holidays so you will have to be flexible and willing to work around Hotel demands


* Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.


* Proven track record with success at working with loyalty schemes and enrolments


* Have an awareness of market trends and the ability to implement new initiatives


* Good understanding of systems to support driving results Opera, Delphi, Microsoft suite


* Knowledge of a service optimization tool ‘Quore ’ is a plus


* Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2...