Lead Repair Technician

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Manufacturing

Job Sub Function:
Robotics Service & Repair

Job Category:
Business Enablement/Support

All Job Posting Locations:
San Jose, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Lead Repair Technician to be in San Jose, CA.

Purpose:

Responsible for the test, repair, and disposition of Service Returned Material Authorization (RMA) products for the Monarch Robotic Platforms.

The Lead Service Repair Technician is responsible for the service and repair of designated electronic or mechanical products in the most efficient manner and is responsible for adhering to established quality standards.

This person may work with the site Engineering, Manufacturing, and Quality teams, including the Complaint department and technical support to determine the root cause of product failures.

The Lead Service Repair Technician will also be responsible for following all local and global policies and procedures.

 You will be responsible for: 



* Perform test and repair of Robotic Platforms at the subsystem, interface, and component levels.


* Perform decontamination of field returned RMA components, sub-assemblies, and systems.


* Analyze test failures, troubleshoot, identify root cause of failures, and verify corrective actions.


* Establish customer satisfaction through excellence in repair and support of customer products.


* Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality Management System.


* Support Field Service Calibration and PM program.


* Maintain inventory, tools, certified test equipment, chemicals, and items related to the Service Repair Depot.


* Provide failure analysis with product support and timely receipt of RMA parts that have customer complaints.


* Follow all applicable work instructions, set up and operate machines/equipment /fixtures to perform repair and testing processes.


* Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in compon...