Night Manager | Full Time | InterContinental Sydney Double Bay

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney’s exclusive Eastern Suburbs.

Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service.

With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it’s a distinctive setting to grow your career in a refined yet vibrant environment.

A little taste of your day-to-day

Every day is different, but mostly you’ll be:


* Supervise and support the Night Team, ensuring all staff are punctual, well-presented, and ready for their shifts.


* Lead onboarding, training, and continuous coaching to develop team members’ skills and performance.


* Foster a positive and motivated team culture through clear communication, recognition, and feedback.


* Oversee the nightly audit process and ensure all financial procedures and reports are completed accurately.


* Reconcile credit cards, floats, and cash handling in line with hotel policies and accounting standards.


* Maintain compliance with the hotel’s credit policy and investigate any discrepancies in guest or financial records.


* Assist with guest services overnight — including Reception, Room Service, and other operational departments — to ensure seamless service delivery.


* Anticipate guest needs and deliver proactive, personalised service to enhance the overnight guest experience.


* Handle guest complaints or issues promptly, ensuring positive resolution and guest satisfaction.


* Drive IHG Rewards Club recognition and engagement across all guest interactions.


* Act as the property’s key contact for safety and security overnight, responding effectively to emergencies and incidents.


* Ensure adherence to IHG, HACCP, and OH&S policies, promoting a safe and compliant work environment.


* Support Responsible Business initiatives and community engagement in line with IHG’s sustainability goals.


* Communicate effectively with day management teams to ensure smooth handover and continuity of operations.


* Uphold the hotel’s values and service standards, ensuring a high level of professionalism and brand consistency at all times.

What you can expect from us

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – includi...