Customer Service Representative I

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News & World Report, and a 2025 Top Workplace by USA Today.

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You will be part of an inclusive work environment that reflects the customers we serve.

You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve.

Together, we can achieve our vision of becoming the premier title and real estate services company.

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Job Description

Job Summary

The Customer Service Representative in Client Support at Informative Research serves as a frontline resource for mortgage industry clients, providing expert assistance across multiple systems to troubleshoot and resolve inquiries related to credit reporting and mortgage origination products.

This role requires strong technical aptitude, systems thinking, and customer service skills to navigate and support complex workflows involving Tri-Merge credit reports, supplements, and other credit-related services.

CSRs ensure timely, accurate, and empathetic communication while maintaining high standards of quality and compliance in a fast-paced environment.

Job Responsibilities


* Responsible for answering routine questions and issues about products and services from internal and external customers


* Effectively resolves inquiries or escalates concerns in a timely fashion


* Performs a wide range of support functions to assist in departmental processes


* Follows clearly defined procedures to complete daily tasks and responsibilities


* Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion


* Uses basic communication skills to address internal and/or external clients and/or team members


* Individual contributor working under direct supervision with little autonomy


* Performs all other duties as assigned by management

Education


* High school diploma required; Bachelor’s preferred

Experience


* Typically requires 0-2 years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensur...