Loan Servicing Intern, Operations Center - Onalaska, WI

At Altra Federal Credit Union, we’re more than just a financial institution – we’re a community partner dedicated to helping our members achieve their financial goals.

We believe in education, integrity, and empowerment, and we’re looking for motivated individuals who share our values to join our team.

We are seeking a detail-oriented and eager-to-learn Loan Servicing Intern to join our team.

This is an excellent opportunity for students interested in finance or credit union operations to gain hand-on experience in a professional, member-focused environment.

Key Responsibilities


* Assist in the processing and servicing of consumer and real estate loans.


* Perform routine administrative tasks such as document verification, data entry, and file maintenance.


* Process incoming mail for the Escrow and Loan Servicing departments.


* Package and mail escrow payment packages and other various correspondences.


* Support the team with loan payment processing, payoff quotes, and loan modifications.


* Assist with tasks related to titling, including lien perfection and lien releases.


* Perform basic file maintenance on member files.


* Provide loan documentation to members as requested


* Ensure compliance with all credit union policies and regulatory requirements.


* Participate in special projects and other duties as assigned.

Qualifications


* High school diploma (or equivalent) required.


* Currently pursuing a degree in Finance, Accounting, Business Management, Economics, or a related field required.

Degree could be from a technical college or university.


* 1+ year of office, financial institution, or customer service experience, preferred.


* Strong communication and interpersonal skills.


* Strong attention to detail and organizational skills.


* Ability to work independently and collaboratively in a fast-paced environment.

Learning Opportunities


* Hands-on experience in loan operations and servicing


* Exposure to credit union compliance and member service practices


* Mentorship from experienced professionals in the field


* Opportunities to develop professional skills in a supportive environment

Internship Details


* Duration: The internship will be twelve (12) months in length and could be extended for additional time beyond the twelve-month timeframe, with mutual consent from Altra and the student and depending on the workload needs


* Weekly Hours: Part-time temporary position; 20- hours per week, Monday through Friday.


* Semester Schedule: Hours and days based on the student's schedule of availability, during school semesters.


* Summer / Holiday Schedule: Up to 40- hours per week during the summer months and holiday breaks.

Pay and Benefits


* Starting pay of $17.00 per hour


* When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam


* Up to a 6% Em...