Title Auditor I

JOB TITLE:

TITLE  AUDITOR I

LOCATION:

Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

DEPARTMENT:

Title Services Group – Inquiry – Collateral Management Solutions

REPORTING TO:

Supervisor - Andrew Mandelik

JOB DESCRIPTION:

The Title Auditor I is an on-site position within the Title Services Group.

This team member will be responsible for: completing automotive related collateral paperwork in adherence to state/county requirements.

Requesting motor vehicle records for motor vehicle agencies, tag offices, third parties or proprietary software.

Evaluation of results of motor vehicle records.

Effectively communicate, via email or phone calls, with motor vehicle agencies, internal departments and clients regarding title related questions.

This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.

Key Responsibilities:


* Manage a high volume of tasks in a timely, accurate and efficient manner.


* Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.


* Via accessing websites, email, physical mail, or phone calls, request motor vehicle records (inquiries) from motor vehicle agencies, tag offices, third parties or proprietary software.


* Review motor vehicle inquiry results to evaluate if title was issued in alignment with client guidelines.


* Use company proprietary software for research and data entry.


* Research, analyze and resolve problems in a timely manner.


* Consistently meet production and quality goals.


* Demonstrate attention to detail, organizational skills, adaptability, and consistent accuracy while maintaining a high level of customer service.


* Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.


* Fax, email and reply to inquiries.


* Work collaboratively with peers.


* Perform other duties, as necessary.


* As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.

Education and Experience:

Minimum 


* High School Diploma, General Educational Development (GED) or comparable completed educational certification. 


* Proficient in using Microsoft Office or Google Suite products.


* Strong verbal and written communication skills.


* Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.


* Proven ability to organize and prioritize daily work.

Preferred but Not Required


* College degree or certification.


* Familiarity with automotive, titling or finance industry.

Workplace Environment:


* Fast paced, high volume, production.


* Perform routine and rep...