Commercial Operations Associate

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Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology.

We build hope for everyone dealing with cancer.  

Join the team as our Commercial Operations Associate where you'll be the first responder for sales team questions—solving mysteries, squashing bugs, and documenting your heroic fixes for future reference.

Responsibilities:


* Salesforce Support – Serve as the first point of contact for sales team Salesforce questions, troubleshoot basic issues, escalate complex cases, and document solutions for future reference.


* Data Quality & Integrity – Monitor, validate, and maintain accurate data for Accounts, Contacts, Leads, Opportunities, and Install Base records.

Identify and correct inconsistencies, duplicates, and missing information through reports and dashboards.


* Lead Management – Ensure all inbound leads are promptly and accurately routed to the correct sales owners.


* Exception Reporting – Build, update, and maintain Salesforce dashboards and reports to track data gaps and provide actionable insights for sales.


* Data Cleanup Projects – Lead or participate in data-improvement initiatives, including install base updates, competitive equipment tracking, account segmentation, and market intelligence enrichment.


* Win/Loss Tracking – Capture and standardize win/loss reasons in Salesforce and gather related market insights to support strategic decision-making.


* Backup & Collaboration – Shadow the senior team members to learn advanced responsibilities and act as backup during absences; work closely with Commercial Operations, Sales, and cross-functional teams.


* Continuous Learning & Process Improvement – Identify opportunities to enhance CRM processes, automation, and reporting.

Develop skills in Salesforce, Qlik Sense, and the end-to-end sales process.


* Ad Hoc Support – Assist with special projects, analysis, and operational support as needed.

What you bring 


* Bachelor’s degree in business, analytics, Information Systems, or equivalent work experience.


* 1–2 years of professional experience, preferably in a role supporting a sales team or commercial function.


* Basic familiarity with Salesforce or other CRM platforms.


* Experience with BI/reporting tools (Qlik Sense, Tableau, Power BI, etc.).


* Understanding of sales processes and sales performance metrics.


* Prior experience in data cleanup, reporting, or basic analytics.


* Exposure to account segmentation, lead management, or install ba...