Experience Design Vice President - Conversation Design

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President , Conversation Design on the Chase Digital Assistant team, you will play a pivotal role in creating a conversational AI experience for Spanish-speaking customers.

Leveraging your expertise in conversation design, your strong understanding of language models (NLU - Natural Language Understanding and LLM - Large Language Models), and your bilingual Spanish-English knowledge, you will be responsible for translating existing use cases, crafting new ones, and creating Spanish conversational content guidelines.

The ideal candidate will have a record of success creating/translating Spanish conversation design flows.

You're a strategic thinker who is passionate about language and inclusive design.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


* Lead and execute the Spanish design of conversational flows for AI-driven tools, including chatbots and IVRs, while advancing NLU and LLM experiences across products.


* Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions enhance customer experience.


* Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders.


* Collaborate with ML teams to train and refine NLU models based on conversational design principles and industry best practices.


* Stay abreast of industry trends and emerging technologies in conversational AI, leveraging this knowledge to drive innovation and maintain Chase's competitive edge.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in conversation design


* Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions


* Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making


* Advanced technical li...