Sales Support - Parts Distribution

Why Join Altec?

Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America.

In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 50+ service centers and an extensive network of mobile service technicians.

This critical position is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts; responds to customer inquiries and resolves customer issues.

Why Altec?


* Use the skills from your bachelor's program to provide high levels of customer service in a parts environment


* Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)


* Maintain Career Focus, with growth & development encouraged within Altec


* Exercise autonomy within a solid support structure


* This position provides great experience that is prized and marketable within the Altec Organization


* Set Schedules with no mandatory Weekends


* Career Ladder with advancement opportunities


* Team atmosphere with excellent support from peers


* Competitive base with bonus potential


* Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation


* Values that include Enjoyment of Work and Family

Education, Experience, and Skills Required:


* Bachelor's Degree (preferred) AND


* One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function OR


* High School Diploma or GED required AND two years of related experience required

Also,


* Experience in an Administrative Support role preferred


* Must have demonstrated experience of providing high volume levels of customer support


* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel


* Demonstrated Problem Solving Skills


* Strong attention to detail


* Solid team player with a collaborative nature


* Ability to multitask and handle multiple transactions


* Ability to work effectively in a fast-paced environment

Responsibilities

Altec Parts Distribution


* Conducts parts order entry, form entry as directed per established standards.


* Determines correct billing requirements to fulfill requests accurately and timely.


* Researches parts accurately and consistently per established standards.


* Reconciles requests for parts order follow up and escalates as required.


* Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.


* Acts as Customer Champion by providing de...