[Innovative Medicine] Associate Director, Omnichannel, Customer Experience Dept., Commercial Excelle

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Strategic Marketing

Job Category:
People Leader

All Job Posting Locations:
Chiyoda, Tokyo, Japan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Position Overview:

The Associate Director of Omnichannel is a strategic leadership role responsible for leading the Omnichannel Team consisting of Omnichannel Activation & Content Transformation Managers.

This role drives the development and execution of innovative omnichannel engagement strategies, content transformation initiatives, and capability building to deliver exceptional customer experiences.

The incumbent collaborates across functions and APAC region to align omnichannel efforts with organizational goals, leveraging data insights, fostering innovation, and championing best practices to drive the organization’s omnichannel capability.

Key Responsibilities:

1.

Omnichannel Strategy, Campaign Oversight & Stakeholder Collaboration


* Strongly contribute to JJ IM’s OC strategy development by identifying key initiatives, aligning with stakeholders (both local Market & Regional), and ensuring strategic fit across business units.


* Ensure the team is working as a partner in the planning, execution, and measurement of omnichannel campaigns across designated BU segments (e.g., MM, IBD, LC), utilizing advanced tools (e.g., CDP, SFMC, E.ai) to deliver personalized and impactful customer interactions.


* Collaborate proactively with local & regional cross-functional teams—including Marketing, IT, Data Science, Business Intelligence, and other CE functions—to ensure strategic alignment, effective resource utilization, and stakeholder engagement

2.

Content Transformation & Capability Development


* Identify & support key initiatives to transform content strategies, ensuring content is tailored for omnichannel delivery and maximizes customer engagement.


* Drive the adoption of new content technologies and processes by ensuring robust KPI setting & measurement that is well socialized across the ...