Triage RN (WHWC)

Essential Duties:


* Supports and practices the mission and philosophy of Methodist Healthcare Ministries


* Answer phone calls for Methodist Healthcare Ministries' multi-disciplinary health & wellness center locations.


* Answer telephone promptly, in a polite, and professional manner.


* Utilizing a holistic approach and evidence-based nursing practices, incorporates the nursing process into the goal directed plan of care for the patient.


* Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.


* Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.


* Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.


* Documents symptoms/complaints, nursing assessment, advice and patient/caller response.


* Follows policies, procedures, and protocols using Clear Triage to ensure consistency and departmental effectiveness as well as improve healthcare outcomes of patients/callers and their access to appropriate healthcare.


* Participates in orienting, training, and guiding team members.


* Promote and reinforce patient centered medical home concepts with patients


* Works to create, revise and coordinate implementation of the plan of care through collaboration with the multidisciplinary team


* Coordinate and manage the care of these designated patients within the clinic and other primary care departments


* Consult regularly with the behavioral health, dental and medical providers of the identified patients


* Work with providers, staff from other departments, specialists, Care Coordinator, Wesley Nurses, patients and families to facilitate patient through the care system


* Work with outside agencies for welfare checks and occasionally make home visits with the Community Healthcare Worker and/or Care Coordinator


* Monitor patients for changes in clinical symptoms both in person and by phone

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Graduate of an accredited RN program, ADN minimum, Bachelor of Science in Nursing preferred.

Three years of nursing experience in a hospital or clinic setting required.

Critical care nursing experience preferred.

Certificates, Licenses, Registrations:

Licensed as a Registered Nurse by the State of Texas and BLS required.

Language Skills:

Must possess strong interpersonal skills, demonstrated in both written and verbal communication.

Must be able to think critically, using nursing assessment skills to determine when potential patient safet...