Excellence Lead

Business Finance Excellence Lead spearheads operations excellence, focused on steady state programs implementation, such as training and development, stakeholder management, employees engagement actions, sustainability and crisis management, internal tools management; including communications management for stakeholders and business finance units.

The role ensures the Business finance Competency Center operates optimally in delivering impact to its stakeholders thru seamless implementation of people development and communications programs.

What will you do?

Training & Development


* Design and implement onboarding programs for new hires to ensure smooth integration.


* Facilitate people and technical upskilling initiatives in collaboration with the Experts Team, HR Business Partner, and other business units.


* Develop and update training materials tailored to evolving business needs.


* Certify and coach trainers to maintain high instructional standards.


* Conduct and evaluate knowledge level assessments to identify learning gaps.


* Manage and maintain process documentation for consistency and accessibility.


* Oversee SharePoint content and structure to ensure effective knowledge sharing

Stakeholder Onboarding and Engagement


* Onboard and engage new stakeholders to establish strong working relationships.


* Define and implement interaction models that promote collaboration and clarity.


* Monitor and analyze CSAT actions with managers to drive continuous improvement.


* Resolve CSAT-related issues by coordinating with relevant teams and stakeholders

All Year One Voice Action Engagement and Communications


* Lead and coordinate internal and external communications, including newsletters and events.


* Plan and execute Boot Camps to foster team engagement and capability building.


* Track and manage engagement budgets to ensure efficient resource


* Help maintain effective communication channels for both internal (employees) and external stakeholders (partners)

Support Responsibilities

While not part of the core responsibilities, the Excellence Lead may provide support and backup in the following areas as needed:

Sustainability/ Crisis Management


* Assist in coordinating crisis response efforts and business continuity planning (BCP) activities.


* Support budget tracking and execution of crisis-related actions.


* Serve as a backup coordinator for sustainability initiatives and emergency protocols.

Standardization/ Harmonization of Initiatives of Programs between PL and PH CoCe


* Collaborate with Transformation teams to align and monitor cross-country initiatives.


* Support reporting and analysis of program similarities and differences.


* Contribute to the implementation of Task Hub and harmonization efforts when required.


* Internal Tools Management


* Provide backup support in managing digital tools


* Assist in analyzing Task Hub...