Senior Clinical Account Specialist 3 KA

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
MedTech Sales

Job Sub Function:
Technical Sales - MedTech (Commission)

Job Category:
Professional

All Job Posting Locations:
Irvine, California, United States of America

Job Description:

Employer:          Biosense Webster, Inc.

Job Title:            Senior Clinical Account Specialist 3 KA

Job Code:           A011.5187

Job Location:     Irvine, CA

Job Type:            Full-Time

Rate of Pay:       $103,000 - $113,000/year

Job Duties: Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training.

Support hospitals, physicians, and other customers at hospitals.

Collaborate with peers to share best practices, increasing value for customers.

Use consultative selling techniques to identify potential sales opportunities within the account.

Create awareness of BWI solutions and facilitate Territory Sales Manager (TM) contact with key decision-makers to drive incremental business.

Maximize customer case support capabilities through proper planning and scheduling techniques.

Drive collaboration and maintain consistent, open lines of communication across assigned responsibilities with the local team/Pod (e.g., TM and other CAS), the support team (e.g., Ultrasound CAS, FSE, RBD), and other internal and external partners.

Develop and share best practices with US Field Sales and Service colleagues and internal partners.

Build and nurture mutually beneficial customer relationships within and beyond the EP lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.

Stay current on company products’ instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.

Prioritize and appropriately respond to requests in a high-stress environment, maintaining composure and a problem-solving focus during stressful interactions.

Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on feedback.

Provide mentoring for new BWI commercial team members as requested.

Respond daily to requests by email and voicemail from customers, practitioners, and partners.

Maintain Safe Fleet standards according to Company guidelines.

Communicate business-related issues or opportunities to the next management level.

Ensure th...