Operations Manager

Our Construction Equipment group is seeking a highly organized, process-oriented Operations Manager to oversee and support our New Hudson, MI branch.

This role will focus on driving efficiency across service, parts, and rental functions while building a strong, cohesive team culture.

The ideal candidate will have a proven track record of improving workflows, managing performance, and leading people within a dealership, equipment, or related service-based industry.

Responsibilities:


* Oversee daily branch operations across service, parts, and rental departments.


* Implement, monitor, and refine processes to improve efficiency, productivity, and customer satisfaction.


* Partner with Service and Parts Managers to ensure alignment with company goals and performance metrics.


* Lead and support staff development, fostering a culture of accountability, teamwork, and safety.


* Manage operational KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction.


* Ensure accurate reporting, cost control, and compliance with company policies and industry regulations.


* Drive continuous improvement initiatives to enhance branch performance and customer service.

Qualifications:


* 5+ years of operations or branch management experience in heavy equipment, automotive, construction, or related industries.


* Strong organizational and process management skills with attention to detail.


* Proven ability to build and lead cohesive, high-performing teams.


* Excellent communication, leadership, and problem-solving skills.


* Solid understanding of service department workflows, parts inventory control, and rental operations.


* Proficiency with business systems (ERP, CRM, or dealership management software preferred).

Physical Demands/Work Environment:


* Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.

About Alta:

Culture is Job #1.

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you.

Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential.

Voted a "Top Work Place USA", our employees across North America are commi...