Operations Executive, Shanghai Hongqiao Airport

Key Responsibilities


* Handle all back office operation tasks including general administration, maintenance, uniform, etc.


* Responsible for reporting and analysis, ensure information is well transmitted to related parties


* Be a real partner to sales team by providing quality follow up for all customer service cases


* Work with related teams on customer service/aftersales service related issues in a timely and professional manner


* Ensure all company policies/procedures in store are followed and manage archiving for relevant documents


* Assist with implementation and accurate use of digital tools


* Monitor overall floor operations and provide support when needed


* Be responsible for the application of procedures related to internal control and health & safety


* Identify system weakness of boutique and advise plan of improvement


* Handle other duties as assigned

Skills and Knowledge


* Minimum 3 years' experience in luxury retail or 6 years' experience in a multi-tasking customer-oriented environment; Airport experience is a plus


* Motivated to learn and improve


* Proactive, self-initiated, detail minded, creative, good team player, good communication skill


* Flexible, good common sense and good problem-solving skill


* Fluency in verbal and written English, Cantonese and Mandarin.

Knowledge of French is a plus


* Familiar in computer operation with very good knowledge on usage of excel

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.

Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.

L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.

Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."