Direct Auto - Account Specialist II

Join our fun, high energy Chase Auto Lending team and put your exceptional knowledge and understanding to the test.

As an Account Specialist II in Auto Finance, you will work with applicants to ensure their needs and service issues are resolved accurately and in a timely fashion while providing a first in class experience for customers and employees seeking auto financing.

This may include facilitating the application process by interfacing with customers to discuss products and verifying application information.

Additionally, specialists make targeted outbound calls to highly interested customers with a focus on solving customer concerns and helping them finance their auto purchase with Chase.

Job Responsibilities:


* Be a member of a call center team that interacts and provides service customers for Auto Originations


* Provide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer calls


* Build rapport and establish customer trust in Chase Auto Lending


* Convey auto loan decisions to customers


* Assist customers with changes to the auto loan application and provide next steps to clients based on product offered


* Answer general inquiries regarding the auto loan process (i.e.

steps, rate quotes, etc.)


* Take auto loan applications over the phone for ADA customers & adhere to compliance regulations


* Collaborate with team members and partners by sharing information and expertise while working together to achieve work goals


* Understand Chase Auto products/services and the advantages of each


* Make outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan

Required qualifications, capabilities and skills:


* High school diploma or equivalent


* Effective verbal and written communication with both external and internal customers


* Exhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalations


* Approach problems logically and with good judgment to ensure the appropriate customer outcome


* Critical thinker and ability to exercise independent judgment


* 2+ years client/customer service/call center experience

Preferred qualifications, capabilities and skills:


* Previous experience in the auto industry


* Bilingual English/Spanish

THE SCHEDULE FOR THIS ROLE WILL BE AN 8 HOUR SHIFT THAT FALLS WITHIN THE BUSINESS HOURS OF 8:00AM(CST) - 9:00PM(CST) AND MAY INCLUDE SATURTDAYS

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart ...