Customer Service Representative (Onsite in Elizabeth, NJ)

Description & Requirements

Maximus is currently hiring for a Limited Service Customer Service Representative to support our New Jersey State Based Exchange Program.

This full-time, onsite position is based at our client's office in Elizabeth, NJ.

As a Customer Service Representative, you will play a key role in assisting consumers by processing applications, conducting research, and ensuring accurate documentation.

This role requires attention to detail, professionalism, and a commitment to providing excellent customer service.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.-
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

smooth operation of project activities.

Essential Duties and Responsibilities:

- Ensure timely determination of daily assignments of elevated cases.

- Report outcomes on an ongoing basis.

- Educate clients via phone and email to support initiatives.

- Record all follow-up as necessary.

- Retrieve transactions from other business units requiring extensive analysis and complete task as prescribed.
- Act as a subject matter expert and remain up-to-date on relevant policies and procedures.
- Perform special reviews and in-process quality reviews as needed.
- Work closely with other business units to understand the business requirements and issues.
- Identify and resolve both systematic and manual errors.
- Perform case processing.
- Research case history to determine if appropriate actions were taken.
- Process notices.
- Review and provide feedback to documentation/processes from different business units.
- Track and document all research requests and inquiries.
- Work closely with management in resolving difficult and complex tasks.
- Meet individual and group performance expectations and standards.
- Meet key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stat...