Network Engineer / Resident Engineer – LATAM

Network Engineer / Resident Engineer – LATAM

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Reporting to the Service Delivery Leader in Latam region, this is a highly technical role, providing post-sales remote and on-site support of Network products to end-customers in Latam region.

Please submit your resume in English - we can only consider applications submitted in this language.

This is a hybrid on-site and remote position and may require additional work hours and on-call support for critical issues.

Responsibilities

The Network Engineer / Resident Engineer will be required to develop and maintain expertise on the products deployed within the customer's network. 


* To hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments.


* To understand the customer’s organizational structure, become familiar with customer's network implementation and support procedures, and help drive to the highest level of network availability and sustainability.


* To carry out testing of new designs, features, and functionality as required by the customer in a laboratory environment and to help develop implementation plans to ensure proper operation in a live production network


* Validate patches and fixes to operating software that ensure they are implemented and functioning correctly in the pre-production test network and live network.


* Troubleshoot equipment and network problems, initiate and track TAC cases through to problem resolution on pre and post-production issues.


* To track Return Material Authorizations (RMA’s) through to problem resolution


* Analyze network performance in terms of tickets, root causes, common causes, correlation and trends,


* Network inventory and respective SW versions in terms of EoE (end of engineering),


* Analysis of technical bulletins and risks in the client's installed base,


* To produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the customer.


* To hold technology workshops with the custom...