Content Design Senior Associate

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Customer Identity and Authentication team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services.

Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework.

While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

This role will focus on the user experience of content for mobile and web included but not limited to flows, messages, push notifications, error messages and similar to delight and engage our customers while keeping accessibility and inclusion as a top priority.

You will contribute with development and execution of content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content, support strategically important initiatives, and implement innovative solutions to complex problems.

You will create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience while championing inclusive design and customer experience to contribute to the success of user experience design efforts.

Job responsibilities


* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals


* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable


* Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement


* Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences


* Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey


* Showcase superb storytelling and grammar skills to build trust through content and establish long term relationships with our users, stakeholders and teams


* Design thoughtful, intuitive content solutions for different use cases and interactions from onboarding and inapp education to transactional flows and push notifications


* Apply human centered design concepts around UI frameworks for localization and reuse as well ...