Director, Global Internal Controls - Care Delivery Segment

Position location: You will be able to work from your home location within the United States.

PURPOSE AND SCOPE:

The Director, Global Internal Controls – Care Delivery Segment is responsible for overseeing internal controls across all business processes within the Care Delivery Segment.

This role ensures the design, implementation, and continuous improvement of a robust internal control framework aligned with regulatory requirements (e.g., SOX, COSO) and company objectives.

The Director leads a global team of Internal Control Experts and Senior Experts, driving operational excellence, risk mitigation, and process standardization across all Global Care Delivery business units.

This position reports to the VP, Global Internal Controls – Head of Operational Excellence.

The Operational Excellence Pillar of the Global Internal Controls (ICS) team is accountable for ensuring robust, efficient, and standardized internal controls across all global end-to-end business processes impacting internal controls over financial reporting (ICFR).

Acting as internal control subject matter experts (SMEs), the team supports the organization in embedding effective controls, driving standardization and automation, and ensuring compliance with internal and external requirements.

This function serves as a key partner to global process owners, control owners, and other stakeholders to continuously improve and govern the ICS framework.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Lead the global internal controls strategy for the Care Delivery Segment.


* Serve as the primary liaison between the Care Delivery Segment and the VP, Global Internal Controls – Head of Operational Excellence.


* Lead a global team of ICS subject matter experts responsible for designing internal controls across end-to-end business processes within the Care Delivery Segment.


* Provide strategic guidance to Global Process Owners and Control Owners on the design and implementation of internal controls over financial reporting.


* Act as advisor on ICS-related matters, supporting business transformation and operational excellence initiatives.


* Lead risk assessments and ensure risks are appropriately documented and mitigated through effective control design and walkthrough documentation for SOX-relevant processes.


* Drive global standardization of internal controls and promote automation and digitalization of control activities in collaboration with the Strategy and Governance Pillar and other Operational Excellence team members.


* Identify and eliminate redundant or non-value-added controls; champion the use of technology to enhance control effectiveness and efficiency.


* Manage and mentor a global team of Internal Control Experts and Senior Experts, fostering a high-performance culture and professional development.


* Oversee the continuous improvement of internal controls across all Care Delivery business processes.


* Collaborate with the...