Assistant General Manager (Transit)

What will your job look like?

The Assistant General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.

This position is contingent on the award of contract.

Location: Okaloosa County, FL

What you’ll do:


* Contract oversight and facilitation of client needs with anticipation of growth


* Identify potential risk and develop resolution processes


* Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness


* Development of or oversight of documentation or work plans as required or needed


* Employee training and development


* Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines


* Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place


* Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner


* Act in a consultative manner, developing and presenting annual plan reviews


* Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry


* Maintain a “Safety First” attitude with client and personnel


* Good understanding or local climate needs and issues pertaining to the passenger transportation industry


* Thorough understanding of ridership policies to ensure smooth transportation services


* Capability of addressing any questions / concerns regarding site transit program


* Maintain all employee and vehicle files in accordance with FTA and DOT guidelines


* Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each


* Monitor performance of direct reports and provide coaching and guidance


* Oversight of Federally mandated Drug and Alcohol program

Perform additional duties as assigned or required

What you’ll need:

Experience, Education & Certifications:


* High school diploma or G.E.D.

equivalent


* Bachelor’s Degree (or equivalent combination of education and experience) in a related field


* At least 4 years’ experience managing a union environment


* At least 3 years’ experience supervising and monitoring the delivery of contractual services


* Thorough knowledge of ADA, DOT, FTA regulations

Skills:


* Excellent interpersonal skills and ability to work with both internal and external stakeholders


* Maintain in-depth knowledge of MTM Transit operations, company policies and guidelines


* Extensive knowledge of Trapeze transit r...