Advanced Quality Assurance Accessory Manager

ABOUT SUBARU

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Monitors accessory quality at all port facilities and retailers.

Communicates all issues to Subaru Corporation (SBR), respective vendors, and the Parts Accessory Quality and Development team, and any other stakeholders as necessary.

Works with Parts Accessory Quality and Development team as well as vendors to manage and coordinate effective countermeasures related to accessory quality and installation issues in order to ensure, maintain, and improve the overall quality of accessories.

CORE RESPONSIBILITIES


* Manages accessory quality by analyzing all available data --- warranty claims, Customer Advocacy Department reports, Field Quality Assurance reports, Advanced Quality Assurance (AQA) group reports, Parts Per Million (PPM) Defective summaries, Quality Monitoring Reports (QMR), and Technical Reports (TR).


* Assigns and participates in installation audits, reviews audit documentation, determines failure root cause, creates action plans for countermeasures, and follows up on remedial actions.


* Establishes and maintains open lines of communication with the appropriate individuals at accessory suppliers to inform, monitor, prevent, and correct quality concerns.


* Communicates all accessory concerns to U.S.-sourced suppliers and Subaru Corporation (SBR) Quality Assurance.

Works with SBR and Subaru of America (SOA) parts supply to develop the best plan to limit installation disruption and parts deletions at the ports.


* Supports the development of installation processes and procedures with Accessory Quality and Development staff to address quality issues.


* Manages accessory port quality assurance program including report generation, parts failure confirmation/collection, exception leveling at ports, parts compliance measuring equipment, and limit samples as needed.


* Communicates through all levels of SOA details of accessory quality concerns that impact customer satisfaction, wa...