Store Manager - Brighton

SUMMARY:

This position is responsible for managing and maintaining a productive and efficient store that creates an enjoyable shopping environment for customers.  The Store Manager is accountable for budget, cost control, store revenue and loss prevention, as well as managing and developing store employees. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

General Management


* Oversees and coordinates daily tasks and activities of a team within established budgets and goals.


* Accomplishes tasks through individual performance and direct supervision of employees.


* Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.


* Assesses floor inventory and determines priority needs for sales floor.


* Informs staff of promotions and sales incentives for communication to customers.


* Works with program staff to provide a rewarding and effective training experience for program participants.


* Displays and merchandises stock in order to create an appealing and conducive selling environment.


* Prepares daily deposits of cash for pickup by armored car service.


* Manages cashier and store discrepancies and provides training to remedy ongoing cash related issues.


* Provides leadership standard for customer service.  Manages customer complaints in a tactful and efficient manner.


* Orders stock, receives deliveries, and manages inventory.


* Communicate effectively with subordinates, immediate supervisors, and Executive team as necessary and appropriate.


* Performs work activities of subordinates, such as cleaning, production, donor management, and sales.

Production/Donor Management:


* Provides oversight to donor interaction and donation volume management.  Maintains accurate record of donor visits.


* Ensures textile and hard goods production goals are met according to established allocations.


* Ensures that all available sellable products are made available for sale as soon as possible, are tagged/priced appropriately, and that stock rotation is maintained as directed in retail work instructions.


* Provides instruction and maintains standards of quality in regard to production and merchandising.


* Prepares for scheduled truck deliveries, and load/unload trucks, as necessary.


* Provide strategic direction to manage donor and production activity and anticipate potential issues/problems.


* Maintain proper equipment levels.

Human Resources/Administrative Management:


* Trains new hires and evaluates employe...