Center Coordinator - GS Dallas

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com. 

Job Summary

The Coordinators primary responsibility is to support processes while also ensuring our customers, both internal and external, receive superior customer service and administrative support.

Responsibilities

Key Responsibilities



* Submit new client information and client changes/updates from Client Resource Guide into Automated Candidate Tracker tool


* Own client resource guide master documentation including; enter all new client documentation and requirements into client resource guide, maintain and update all changes to client compliance within client resource guide


* Point of contact for all system related issues for collocated service center location.


* Submit all internal new hire ticket requests, manage asset provisioning, internal ESF process and all system access issues.  Set up new hires desk location.


* Manage all offboarding activities for internal employees – asset deprovisioning, desk clean and clear, termination ESF submittal.


* Providing outstanding front office customer service (telephone and reception area).


* Provide administrative support to all internal employees located in collocated service center.


* Maintain, order and organize all office supplies.


* Schedule and coordinate, including room and meeting logistics, all meetings and conferences.  Attend meetings, record and distribute minutes when required.


* Maintain active employee list and seating location detail

Competencies


* Ability to prioritize, organize, problem solve and meet deadlines and goals


* Ability to communicate effectively and provide follow up


* Capability of working in a team-oriented environment that is fair, open and honest


* Excellent written/oral communication and interpersonal skills


* Integrity and ability to maintain confidentiality and personal credibility


* Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

Qualifications


* 2 + years’ experience in a customer service related position


* Associates degree or two years of applicable experience in customer service
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