IT Support Technician I

IT Support Technician I

$ 22.52/hr.

- $ 25.34/hr.

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge.

We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As an IT Support Technician I , you'll be the friendly face (and voice) our team counts on for professional and timely technical assistance.

You’ll respond to calls, emails, and tickets, providing both remote and on-site support with a focus on first-time resolution.

From setting up and maintaining computers, mobile devices, and peripherals to training employees on applications, you’ll ensure everyone has the tools they need to succeed.

You’ll also help maintain hardware/software inventories, support process improvements, and contribute to special projects—all while documenting your work and delivering excellent customer service.

What You'll Bring


* Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers


* One or more years in a technical support role assisting customers by phone or in-person


* A two-year degree in an IT-related field or equivalent experience


* Knowledge of networking, computer hardware, and operating systems (Windows, MacOS, iOS)


* Familiarity with Active Directory user management and Group Policy


* Understanding of TCP/IP, DNS, DHCP, email, file and print services


* Understanding of interfacing with an issue tracking system used to create, update, and close trouble tickets and generate reports


* Strong interpersonal and written communication skills


* Solid problem-solving and analytical skills


* Ability to explain technical information to technical and non-technical users


* Ability to work independently and as part of a team, following defined procedures

Bonus points if you have:


* Experience supporting a mid-sized computer network


* Experience working in a technical field role; such as been employed as a help desk technician


* Experience with tools such as cable crimpers, Ethernet testers...