Network Performance Manager - Cash Americas

Join J.P.

Morgan's Network Performance Management team and be part of a global leader in banking, markets, and securities services.

This role offers a unique opportunity for career growth and development within a dynamic and supportive team environment.

Leverage your skills to drive service excellence and build strong relationships with key service providers.

Be a part of a team that values innovation, collaboration, and professional growth.

Job Summary:

As a Network Performance Manager within the Network Performance Management team, you will work closely with service providers and J.P.

Morgan's operational teams to enhance service delivery and manage provider relationships.

You will be responsible for improving agent performance, resolving service issues, and conducting service reviews.

Your role will involve leveraging data insights to drive performance improvements and participating in global projects.

You will report to the Global Head of Network Performance Management and play a key role in ensuring the success of J.P.

Morgan's network of agent banks and market infrastructures.

The Network Management team, with over 200 resources globally, supports all J.P.

Morgan's lines of business, including Corporate & Investment Bank, Asset & Wealth Management, Commercial Bank, and Consumer & Community Banking.

As a Network Performance Manager, you will work in a dynamic and collaborative environment, contributing to the success of J.P.

Morgan's global operations.

This role offers opportunities for career growth and development within a leading global financial institution.

Job Responsibilities:


* Proactively improve agent performance and service delivery


* Build and maintain strong relationships with agent banks and market infrastructures


* Collaborate with JPM operations teams to escalate and resolve service failures


* Investigate and resolve escalated inquiries and service issues


* Conduct service reviews and assess operational risk


* Leverage data insights to manage agent performance


* Ensure management of service level agreements


* Participate in regional and global projects


* Manage incident processes with the Network Manager

Required Qualifications, Capabilities, and Skills:


* Excellent operational knowledge of cash-related products and internal processes


* Strong understanding of Wholesale Payments, including FX and ACH


* Strong team player with risk management skills


* Excellent communication and analytical skills


* Ability to influence and negotiate in challenging situations


* Effective project management skills


* Motivated self-starter with quick learning ability


* Ability to make informed, balanced decisions

Preferred Qualifications, Capabilities, and Skills:


* Experience in managing service provider relationships


* Familiarity with market infrastructures


* Strong data analysis skills


* Experience in incident management


* Ab...