Tech Risk and Controls Director - Issue Management

Join a role that's central to our Technological Resilience, offering a unique opportunity to shape the firm's tech risk strategy and enhance industry compliance.

As the Tech Risk and Controls Director within JPMorgan Chase, you will play a pivotal role in shaping and implementing the Consumer & Community Banking Technology Risk management strategy for Issue Management.

Leveraging your advanced knowledge and expertise in technology-risk and control disciplines, you will identify, oversee, and mitigate compliance and operational risks in line with the firm's standards.

You will collaborate with various stakeholders, including Product Owners, Business Control Managers, Internal Audit, and Compliance, Conduct and Operational Risk, to develop and maintain a comprehensive view of the technology risk and control posture and its impact on the business.

Your ability to make calculated decisions, manage direct and matrixed team members, and promote strategic projects will be crucial in ensuring adherence to regulatory obligations and industry best practices.

Your work will contribute to the long-term success and resilience of the organization in an ever-evolving technology landscape.

Job responsibilities


* Direct and oversee the identification, assessment and resolution of issues within the organization


* Ensure compliance with regulatory standards, engaging with the audit team and working with process owners on the development of action plans for remediation


* Manage the centralized oversight and facilitation of audit, regulatory and compliance activities across the teams


* Develop and implement a cross functional escalation process in alignment with issue management policy and standards


* Provide ad hoc support cross functionally for Consumer & Community Bank Technology


* Work across the team to develop and implement a cohesive communication program for Issue and Control Awareness


* Establish and maintain issue management standards and procedures in line with industry best practices


* Identify and escalate emerging and upstream technology risk through execution of the Firm's management framework tools, including risk event management, reporting, and action plan tracking, and provide expert counsel to stakeholders and constituents regarding their security obligations, facilitating acceptable outcomes


* Establish and maintain strong relationships with internal and external stakeholders, including key cross-functional team leads and auditors, to ensure compliance with legal, regulatory, and industry standards


* Manage reporting and governance of overall issue portfolio, and measurements, etc., providing insight to senior leaders into effectiveness of controls, status of remediation activity and inform governance work

Required qualifications, capabilities, and skills


* 7+ years of experience or equivalent expertise in technology risk management, information security, or a related field, with a foc...