Student Success Coach

Job Description

Key Responsibilities

Admissions & Onboarding


* Guide prospective students through admissions requirements, deadlines, and program details.


* Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs.


* Ensure proper student coding, course registration, and alignment with program of study.

Advising & Coaching


* Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.


* Act as liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways.


* Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops.

Engagement & Retention


* Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS).


* Collaborate with faculty program directors, CAPS, and CARE teams to provide timely interventions.


* Support persistence and retention through coaching, encouragement, and connection to resources.

Data, Reporting & Term Prep


* Utilize CRM and student information systems (SIS, LMS) to track learner progress and document interactions.


* Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.


* Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination).

Qualifications


* Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred.


* Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.


* Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations.


* Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.

Performance Metrics


* Retention and persistence of enrolled learners


* Graduation and program completion rates


* Student satisfaction as measured by surveys and feedback


* Engagement in online learning platforms, events, and workshops


* Effective resource utilization by students


* Continuous improvement informed by data and reporting

 

Compensation & Appointment


* Hourly Rate: $28–35/hour


* Weekly Pay: $560–$700


* Academic Year Estimate (35 weeks, Sept 16 – mid-May): $19,600 – $24,500 total per coach


* Temporary, part-time (20 hours per week)


* Remote role; no benefits

Department
College of Professional Education

General Submission Guidelines: 

Please submit an online application to be considered a candidate for any job at Stevens.

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