Client Manager

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

The Opportunity:

Our Energy and Sustainability Services Division is the world leader in energy procurement, sustainability strategy & transformation, and energy efficiency, with over 35 years' experience of helping clients reduce their energy spend & achieve their business and sustainability goals.

We have an exciting opportunity for a Client Manager to join our team on a permanent basis.

Based in either Melbourne, Sydney or Brisbane reporting to our Director of Client Management.

The Client Manager is responsible for owning the client relationship, building and growing our services to clients, and is accountable for ensuring all services are delivered to a standard that meets client expectations.

In addition, as an ambassador and representative of Schneider Electric, upholding our values in all external activities with clients as well as performing as a leader internally.

The position requires someone that thrives in a client focused environment.

Management and emotional intelligence skills and as an autonomous role you must be a self motivator.

The role requires general knowledge of energy, sustainability and efficiency themes.

The successful candidate will be required to work with multiple subject matter experts within Sustainability Business to deliver our services effectively to clients across Australia and APAC.

The day to day:

At Schneider Electric, no two days are the same however typical activities that the Client Manager will carry out include:


* Operate autonomously across a portfolio of clients.

Will be accountable for renewals of contracts and cross sells of services


* Developing strategies to ensure contract renewal and cross sell will be critical to success


* Will be a central point of contact for all internal queries and questions in relation to service delivery for clients


* Will be an internal leader and will develop a broad network across Sustainability Business


* Undertake regular client meetings and presentations.


* Extensive meeting preparation will be required and will be responsible for presenting to diverse stakeholders in one-on-one and one-to-many situations


* Directly responsible for ensuring client satisfaction


* Take ownership of client problems and assist them in resolving issues


* Conflict resolution will be useful in managing issues that occur between large organisations


* Discuss all aspects of Active Energy Management and our services


* Required to articulate to clients the benefits of our services across our domains including Procurement, Data Management, Energy Efficiency, Renewables and Sustainability


* Assist in writing bespoke reports and preparation and delivery...