Customer Experience Intern

Customer Experience Intern

Job Description

Customer Experience Intern

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:


* Ensuring timely and accurate validation and processing of customer claims from all customers.


* Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on timely manner.

 


* Manage and update status in Dispute cases to reflect latest action done.


* Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area.


* Compile and review the weekly claims exception reports for all customers.

Liaise with the relevant Customer Manager where action is required.


* Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices.


* To attend to ad-hoc requests from internal/external Auditors on audit schedules and claims enquiries.


* Handle escalations in a professional and courteous manner and provide diligent follow-up with applicable customers as required.


* Other Ad hoc reports and request from Management.

Benefits:


* Gain hands-on experience in change management and innovation within a global organization.


* Opportunity to work with experienced professionals and expand your professional network.


* Develop valuable skills in project management, analytics, and process improvement.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact.

We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Y...