GS Fleet Operations Manager - AsPac

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Job Function:
Project/Program Management Group

Job Sub Function:
Project/Program Management

Job Category:
Professional

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description:

The Global Services (GS) Fleet Regional Operations Manager will be responsible for managing and coordinating day-to-day fleet operations, which includes vehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management, and stakeholder management.

The GS Fleet Regional Operations Manager will act as a liaison between Leasing Companies (LCs), Fleet Management Companies (FMCs), Original Equipment Manufacturers (OEMs), and internal Johnson & Johnson functions.

A successful candidate will have expertise in fleet operations, exceptional communication skills, extensive knowledge of local markets’ fleet nuances, and a proven ability to manage relationships with external vendors.

Key Responsibilities

1.Manage and coordinate daily fleet operational activities (e.g., vehicle delivery & return, maintenance, repairs, etc.) to ensure operational efficiency and deliver a positive experience for fleet-eligible employees by assisting with resolving their fleet-related escalations

2.Act as the point of contact and liaison between LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain optimal working relationships, and resolve issues/conflicts that may arise between J&J and its suppliers

3.Ensure the right balance between local business needs and J&J’s Global Fleet strategy by collaborating with internal stakeholders (sectors, functions, etc.) to understand and satisfy their requirements (e.g., providing inputs for Fleet demand forecasting, ordering specific vehicle models/specifications, etc.)

4.Support implementation of strategies and process improvement opportunities to drive cost-effective and efficient fleet operations in local markets

5.Review suppliers’ service delivery against KPIs and service level agreements for quality assurance and adherence to contractual obligations

6.Analyze regional and market-level fleet performance data and provide insights to identify cost-effective ways to enable efficiencies 

7.Resolve escalations stemming from fleet eligible employees (e.g., problems with maintenance, difficulty obtaining pool car, help with replacing a car, etc.)

8.Pr...