Content Design Strategist Vice President, Employee Experience

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Strategist Vice President in Employee Experience, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities


* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals


* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable


* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey


* Developing content requirements and content strategy in partnership with product leadership and business leads


* Overseeing, executing, and delivering user-centered content solutions that follow firm wide governance and best practices, and fulfill project requirements (business goals, user goals, controls, deadlines and quality)


* Writing, creating, updating, and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed, removing outdated or unnecessary content


* Contributing to evolving firm wide content standards, terminologies, content patterns and operations


* Partnering with cross-functional product teams to ensure holistic and strategic journey optimization


* Directing the structural design of product experience (navigation, labeling, flow)

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites


* Exper...