Spa Receptionist - Spa - InterContinental Hotels Group® Dubai Festival City

Do you see yourself as a Spa Receptionist for InterContinental Hotels Group® at  Dubai Festival City?  

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you.

We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself.

Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

                                                                                            

A little taste of your day-to-day


* Actively look for opportunities to up sell signature treatments and day spa packages to drive maximum revenues and GOP.


* Welcome guests to the spa and offer detailed explanations on all treatments if required.


* Make personal suggestions to guests of treatment recommendations based on time, budget, concerns.


* Actively demonstrate the “active retail skills” to offer a fully customized experience to guests.


* Use the active retail tool to close the sale based on therapists’ recommendations.


* Ensure accuracy in bookings and guest profile information; walk-in guests, booking over the phone or via email.


* Be familiar with discounts and special offers.


* Be comfortable and confident working with several guest requests at one time and ensure accuracy and attention to detail.


* Conduct yourself in a professional, genuine and caring manner and set the tone for the guest experience.


* Ensure a correct level of retail products are kept on hand in the lifestyle boutique to guarantee all retail products are available and displayed as per brand standards.


* Follow opening and closing report procedures, including the cash and credit card handling policy and requirements.


* Use time efficiently when following opening and closing procedures to ensure all areas of the checklis...