Senior Training Specialist

JOB DESCRIPTION

Essential Job Duties and Responsibilities:


* Learn new software programs and train division personnel


* Develop training aids and quick reference guides for users.


* Install personal computer and printer for new employees.


* Provide training to new employees on the computer system and hardware packages.


* Schedule and coordinate Skillware or other offsite training for new employees.


* Provide ongoing training support to division personnel.


* Update division personnel concerning changes in computer procedures.


* Provide user support on all aspects of Enterprise Imaging System (EIS).


* Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.


* Install computer hardware and software upgrades.


* Assist in the installation of EIS hardware and software.


* Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.


* Accompany field personnel to install computer hardware/software in agent's office.


* Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.


* Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.


* Perform other job related duties as necessary.

Knowledge, Skills, and Abilities:


* Be fluent in the following software components:
+ Microsoft Office
o Web Browsers: Internet Explorer, Firefox, Chrome
# Network basics for file transfers and management
# Windows Desktop Operating System
# Virtual Private Network (VPN)


* Be knowledgeable with the following hardware components:
+ Personnel Computers, Laptops and Mobile Devices
+ Scanners and Printers


* Ability to learn Company specific software and new software products.


* Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.


* Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.


* Knowledge of or the ability to learn the terminology used by the insurance industry and the company.


* Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.


* Knowledge of organizational methods and ability to manage multiple tasks simultaneously.


* Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.


* Ability to remain calm and professional during peak periods of activity.
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