Field Service Technician

This position is a unique opportunity for a Field Technician to work in the Mining Mobile Equipment industry installing new OEM equipment around the world.

This critical team member will be responsible for representing TowHaul on-site during installation, collaborating with the mine site technicians to complete work as outlined by the TowHaul factory, field and classroom operator training, maintenance best practices and final commissioning.

The Field Technician is responsible for gathering information from site and working with the diversified Service Support team at the factory when challenges are faced.

The successful candidate will be extremely proficient with written and oral communications with high level stakeholders, with a proven history of excellent customer.

We are searching for a self-motivated individual who will embrace our product, our culture, and our people.

JOB DESCRIPTION

This position is a unique opportunity for a Field Technician to work in the Mining Mobile Equipment industry installing new OEM equipment around the world.  This critical team member will be responsible for representing TowHaul on-site during installation, collaborating with the mine site technicians to complete work as outlined by the TowHaul factory, field and classroom operator training, maintenance best practices and final commissioning.  The Field Technician is responsible for gathering information from site and working with the diversified Service Support team at the factory when challenges are faced.   The successful candidate will be extremely proficient with written and oral communications with high level stakeholders, with a proven history of excellent customer.  We are searching for a self-motivated individual who will embrace our product, our culture, and our people. 

RESPONSIBILITIES (include but are not limited to)


* Field Technicians are responsible for gathering information, identifying requirements, and relaying pertinent information to the team.


* They focus on optimizing coordination between the TowHaul team and clients, as well as the field and office sides of TowHaul.


* Split in-office and in-field time as needed to ensure project success.


* Verify sites are ready for install and coordinate with field crews.


* Be precise, organized, creative, mostly autonomous, and able to meet deadlines. 


* Field and classroom operator training, equipment walk around inspections, maintenance best practices, final equipment commissioning.


* Troubleshoot electrical, pneumatic, and mechanical issues.


* Build strong customer relationships.


* Identify product improvement opportunities.


* Work with other departments to implement new product innovations.


* Create reports for both service calls and new equipment installations.


* Support Technical Services Group in development of written procedures and other documentation.

REQUIRED SKILLS


* A team player attitude is a must! There is alw...