Account Manager-Laboratory-Footwear

Account Manager - Softlines - Laboratory

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Account Manager to join our Softlines Team Lab for Footwear testing, in Bentonville, AR.

This is a fantastic opportunity to grow a versatile career in the ATIC Industry for Softlines testing for footwear.

Intertek's Softlines Testing services enable retailers, brands and manufacturers of textiles, apparel, fashion accessories, footwear and home textiles to ensure the safety and quality of their products.

Intertek performs softlines testing on items ranging from fabric samples to finished products, including apparel and footwear for children and adults (pajamas, sweaters, jeans, outerwear) and home furnishings (bedding, curtains, furniture fabric, rugs).

We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts and protect the interests of retailers, brands, textile manufacturers and consumer safety.

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

This position is responsible for managing an assigned portfolio of accounts requiring testing services in the lab.

The position serves as the primary business contact for the clients and is a critical partner for ensuring exceptional customer service level.

Shift/Schedule: 8 am to 5 pm, local time, Mon to Fri

Salary & Benefits Information:

The base wage or salary range for this position is $50-55K, annually.

Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:


* Manage assigned portfolio of accounts ensuring alignment of services with client needs and expectations for lab testing services


* Provide excellent customer service to clients by explaining processes, proactively provide status updates on lab submissions, and providing timely responses to client queries in a professional and courteous manner.


* Maintain a clear understanding of client requirements and expectations based on client Manual, SOP's, Protocols, etc., and disseminate to the operation and administrative coordinators to ensure consistent implementation and execution


* Confer with client and/or vendors prior to testing to ensure proper sample submissions, ensure p...