Front Desk Agent

About Us

Experience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek.

Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors.

Located across from The Salt Palace Convention Center and a block from TRAX, we're at the epicenter of exciting conventions and group events.

This fast-paced environment provides a dynamic and rewarding workplace.

We offer a comprehensive benefits package including health insurance (medical, dental, vision), discounted parking, and subsidized TRAX passes.

We are also committed to your professional growth, fostering a supportive environment that encourages career advancement.

Ready for Your Next Adventure? Apply today and discover a rewarding career at the Marriott Downtown at City Creek.

We're more than just a hotel; we're a community of passionate individuals dedicated to providing exceptional guest experiences.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.


* Close guest accou...