Operations Manager

The Operations Manager is responsible for overseeing the daily operations and maintenance activities of water and wastewater plants.

Maryland Water/Wastewater license required.

PRIMARY RESPONSIBILITIES


* Leads his/her team of operators in all aspects of people management including: hiring, orientation/on-boarding, performance management, salary changes, promotions, training and development, transfers and terminations.

Monitors and reviews staff work and coaches appropriate improvement.


* Ensures that all SOPs are followed and DOT, OSHA and other requirements are met.


* Communicates with account managers on a weekly basis regarding ongoing operations.


* Conducts site visits and communicates with maintenance group about maintenance, repairs, etc.


* Manages maintenance of all trucks and equipment, including capital budgeting.


* Creates and manages operational budget.

Creates monthly operations reports.


* Assesses operational performance and implements continuous improvements.


* Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience : BA/BS in related field and 5-7 years water/wastewater experience.

Two years previous supervisory experience required.

Licenses/Certifications : Valid Driver's License (CDL preferred).

Water/Wastewater Operator's License specific to state and site specific requirements.

Other licenses may vary according to specific site and assignments.

Technical : Advanced proficiency with Microsoft Office applications & internet.

Ability to work with basic office equipment & phone systems.

Working knowledge of OSHA requirements, DOT regulations & Utility SOPs.

Proficiency completing all regulatory documentation, reports and correspondence.

Communication : Communicates clearly & professionally.

Contributes to a positive internal & external customer experience.

Maintains composure in challenging situations.

Collaborates with others.

Asks for constructive feedback.

Promotes a culture of diversity, respect & accountability.

Challenges other through productive discussion.

Problem Solving & Quality : Pays attention to detail.

Identifies & solves complex issues.

Thinks "big picture" when assessing problems/opportunities.

Develops innovative & creative solutions.

Managing For Results : Follows all company policies & SOPs.

Delegates, prioritizes & manages the work of others.

Balances competing priorities, scheduling issues & deadlines.

Delivers effective feedback.

Manages cost, quality & expedience.

Leadership & Initiative : Motivates & empowers others.

Acts in accordance with company vision, mission & values.

Takes accountability for own performance.

Willing to take on additional assignments.

Seeks out opportunities for leadership & development.

Trains, coaches & mentors others.

Champions change.

PHYSICAL DEMANDS

Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and l...