Service Delivery Manager

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role:
 

We are seeking a Service Delivery Manager to drive global infrastructure delivery and operations across Hybrid Cloud & Hosting, Identity, Platforms & Security, Workplace, and Network.

You will play a key role in ensuring stability and resilience while helping Elanco scale faster through automation, smarter data use, and self-service powered by Generative AI.

Since our separation from Eli Lilly & Company, we’ve built a strong operations foundation—now we’re growing the team to take it to the next level.

Your Responsibilities:
Delivery and Planning


* Owning the delivery of infrastructure projects and improvements from start to finish.


* Planning projects with team members


* Hosting day to day meetings across the team (e.g.

planning meetings, stand-ups, backlog reviews, status updates, retrospectives)


* Managing the creation, review and approval of project documentation (e.g.

charters, user stories, designs, plans, communications, release notes, testing).


* Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work.


* Managing the risks, assumptions, issues and dependencies across the team


* Taking ownership of issues and working with the right people to resolve them Facilitating commercial activities (e.g.

creating SoWs, change requests)

Stakeholder & Communications Management


* Communicating to different audiences (e.g.

immediate team, senior leaders, end users)


* Proactively collaborating with IT and Business stakeholders to plan activities, changes, deployments etc.


* Representing the status of projects in various forums inside and outside of the TechOps team


* Managing requests or escalations related to your projects


* Creating views of work for different people (e.g.

roadmaps, timelines, gantt views, dashboards)

Service Delivery Management


* Governing external partners to ensure they are delivering the servic...