Temporary Program Specialist II

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill a Temporary Program Specialist II position to support the Department of Public Social Services (DPSS); Custodian of Records Unit located in Riverside, CA.

Key Responsibilities
Confidential Records Management


* Locate and review requested case records.


* Conduct quality assurance reviews for accuracy and completeness.


* Interpret legal documents and apply court-ordered redactions.


* Copy, prepare, and transfer confidential files according to agency protocols.

Grievance Hearing Preparation


* Evaluate hearing requests for eligibility and legal compliance.


* Draft regulatory justification for grievance denials or prepare alternative responses.


* Maintain up-to-date knowledge of investigation procedures, CANRA, and relevant laws.


* Facilitate evidentiary meetings and communication between parties.

General Administrative Support


* Respond to executive inquiries, subpoenas, and court-related emails.


* Answer phone calls and address urgent or sensitive requests.


* Greet and assist visitors in the lobby, ensuring high-quality customer service.

The department seeks candidates with the following:


* A Bachelor's degree in social work, social services, or a related field.


* Child welfare experience.

Work Schedule: 9/80; 7:30 am - 5:00 pm

Meet the Team! About Us - Dept.

of Public Social Services

To learn more about TAP: https://rc-hr.com/temporary-medical-assignment-program-tapmap• Analyze new and revised legislation which govern social services and/or child support programs to determine impact upon operations; analyze existing operations and procedures within an assigned area.

• Conduct studies and make recommendations for procedural or organizational changes including staffing requirements and costs; plan and coordinate the implementation of program changes with systems (EDP) and other departmental areas.

• Oversee general complaint function: investigate complaints involving various social services and child support programs.

• Develop and review departmental policies and procedures to ensure compliance with state and federal legislation, regulations, and directives.

• Compose, organize, and revise departmental policy and procedure manuals; may plan and coordinate the development of new and revised programs, contracts, and interagency agreements with department staff, other County departments, and community agencies.

• Act as a technical expert or resource person to department staff and other interested individuals regarding social services and/or child support program policies, and procedures.

• Research, analyze, and prepare recommendations regarding special projects assigned by the Director of Public Social Services, Director of Child Support Services, or other administrative staff.

• Compose selected correspondence, reports, and directives for use by the Director and designated staff ...