Regional Operations Director ASC Southeast

PURPOSE AND SCOPE:

Directs, administers and controls the day to day operations and activities of dialysis facilities and programs in an assigned area ensuring compliance with established company and regulatory guidelines and procedures in order to provide high quality dialysis services and outstanding patient care to the community.  Responsible for oversight of Urgent Care research projects.  Actively participates in board meetings with Joint Venture partners.    Participates in the implementation of divisional and company initiatives and strategies.

Practices cost containment strategies, maintaining profitability and growth of area while ensuring compliance with all pertinent company policies and regulatory requirements.

In partnership with the Business Leadership team responsible for the development of new business opportunities to meet the business goals for treatment growth.   Supports FMCNA’s mission, vision, core values and customer service philosophy.

Adheres to the FMCNA Compliance Program, including following all regulatory and Fresenius policy requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Responsible for driving the Urgent Care culture through values and customer service standards.


* Accountable for outstanding customer service to all external and internal customers.


* Develops and maintains effective relationships through effective and timely communication.


* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.


* Directs and oversees the dialysis business of assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing and responsible fiscal management.

Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.


* Responsible for direct oversight of product research.  Coordinates market preference studies with marketing.


* Participates in all Board meetings with Joint Venture partners.  Prepares and reviews operations reports.


* Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.

Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.

Implements facility-specific and area quality goals and action plans in order to achieve quality standards.


* Collaborate with sales, marketing and senior management in various programs and projects, in order to maximize earnings in FMC


* Responsible for the development of new business opportunities.


* Develop and maintain collaborative relationships with Sales and Marketing departments to facilitate techno...