Optician

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Optical

All Locations:
20 Maverick Square – Cradock Building

Position Summary:
The Optician is responsible for the daily operations of the dispensary, assisting customers/patients aged 2 – 100 in their selection and fitting of frames.

He/she is also responsible for making glasses, controlling inventory and equipment, and grinding and dispensing of eyeglasses.

Essential Duties & Responsibilities:


* Assist patients with the selection and fitting of frames.


* Accurately records and tracks all orders in MVE.


* Accurately cut lens with minimal waste and assemble the glasses.


* Fits and adjusts frames.

Performs a full range of repairs as needed.


* Inspects all eyewear prior to sending to the Dispensary.


* Maintains an appropriate level of supplies for the Eye Lab and Dispensary.


* Keeps the Director informed of price changes by suppliers.


* Assists with annual review of pricing structure.


* Maintains the Eye lab equipment.


* Keeps the Dispensary and work areas neat and stocked with a variety of frame designs.


* Insures timely turnaround of eyeglass orders.


* Interacts with patients and other staff professionally and respectfully, which reflects the needs and concerns of the individual. 


* Consistently provides excellent customer service and makes patients feel welcome.


* Maintains a positive attitude.


* Effectively communicates with patients/customers regarding wait time and/or delays.


* Communicates charges for frames and lenses to patients and the registration staff.


* Report delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.

Other Duties & Responsibilities:


* Reads, understands, and complies with all Standards of Conduct, JCAHO policies, and all laws related to position responsibilities and employment at NeighborHealth.


* Upholds procedures and systems to safeguard the company.


* Confidentiality of all patient and employee information. 


* Uphol...